Help section

Use this page to find answers and tutorial videos for our most asked questions. If you can’t find the answer you were looking for, please contact us at anytime.

Click on the subject of your choice:

Tutorials about Technical Support

Placing an order on our website is pretty straight forward however, we created a video to walk you through the process. See it here:


Here you will learn in a few simple steps, how to generate a coupon code that can be used by Top Rated to promote your product to our members.


For us to be able to learn and improve, we kindly request that you will send us a weekly snapshot of your last week’s SellerCentral product business and PPC reports. Please follow this simple guide to learn how to complete this easy task that can also be given to your VA or employee:


We are currently preparing a step-by-step explanation on creating coupon codes to be used in our shows. Stay tuned or contact us for more information.

Questions and Answers about our Amazon Live Service

Each package you order is good for one product which is only one ASIN. We have a few items in our carousel and we want to make sure each product gets the attention it needs. You can order more packages to feature your other products (asins)

Each package guarantees that we will feature your product at least once a day in one of our daily shows. If you choose a larger package of 2, 3, 4 or 5 streams per day, your product will be featured in more than one show per day. As an example: if you choose our “3 Streams Per Day” package, your product will be featured in 3 daily shows, 5 days a week for a total of 15 shows throughout the week and 60 shows throughout your 4 week streaming cycle.

No, we actually rotate the products and shows to make sure that your product will be featured in different times of the day, as well as different locations during each show. So one day your product will be at the beginning of the morning show, and on a different day at the end of the evening show.

We are the only Amazon Live dedicated studio in the world currently, streaming 9 shows from morning till evening every hour on the dot! You will be featured in 1, 2, 3, 4 or 5 of our daily shows, 5 days a week (Monday through Friday), and each time on a different time.

Absolutely yes. Our plan is a recurring plan which means that we will charge you every month for the next 4 weeks of live streams. Because of the preparation and work each new product creates (research, script, asset collection for the live stream etc), we require a 4 week commitment for each plan. However, you can cancel before the end of your 4 week cycle and you will not be charged for an additional 4 week cycle.

Yes you can. But! You must order a package for each product. If you have multiple products you would like to stream with us you will need to order more packages. One package per ASIN. Each product is featured in it’s own time slot in a show, and we can’t squeeze 2 products in one time slot. And we know what you’re thinking… but no, you can’t buy the “3 streams a day package” and request a different ASIN in each slot. You’ll need to buy the “1 stream a day” x 3 times, each package for a different product, to make it happen and keep us, our talents and our software and tools organized 😉

Your spot duration varies from one show to another but it is usually between 3 to 5 minutes. The full show usually runs anywhere between 40 to 50 minutes. While the show runs your product might be mentioned again when different live questions are being asked. Here’s the important thing: your product will be added to the cart throughout the show, even when it is not being talked about directly. Our viewers are happy to look at the different products we highlight as “Top Rated” in the carousal below our live stream. Imagine an Amazon shopper who clicked into your product page and saw that your product is being featured on a “Top Rated” live episode, what a wonderful boost for your listing conversion!

USUALLY WITHIN 14 DAYS. During these 14 days the following steps happen:

1. You ship 2 units of your product to our studios. We request 2 because sometimes one package arrives broken. Also, it’s always smart to have more than one unit in our studio just in case.

2. We conduct a product research to learn more about your product and competition.

3. We write the script

4. We take pictures of our talents and create beautiful thumbnails for each and every show we will stream during the month. 

5. We collect all the assets we can find about your product (images, videos etc) to add them during the live shows to keep our audience engaged and encourage them to click and add your product to their shopping cart.

Our talents are all local American premium and professional actors. All speak fluent English. All graduated from the top New York acting schools. All go through many auditions and practical workshops to deliver the best Amazon Live experience for the viewers. Don’t compromise on talents when it comes to your brand’s reputation. Viewers want to enjoy the live stream, understand the spokes person and not have to break their teeth understanding what the talent is saying. We’ve got you covered. By hiring us to stream on your behalf you are going with the industry’s best.

Top Rated studio has over 20 professional actors streaming throughout the week. It is not possible to have the same talent streaming 200 shows per month, so we keep rotating between our different talents daily. This is why we can’t offer the option to choose a specific talent for a specific product. We do however offer a special add on to allow you to choose a specific gender or similar attributes (depending on your product) for an additional cost. As an example, one of our brands required only girls to show their beauty product line. Contact us to learn more about these options.

Top Rated Studios are located in Union City, New Jersey, 10 minutes away from the heart of Manhattan. Most of our talents are New York based and are all professional actors who graduated prestigious acting schools in New York. We are the 1st and only studio in the world 100% dedicated to Amazon Live.

So many reasons why. But let’s just say the following:

We were the FIRST channel authorized by Amazon Live to stream on behalf of 3rd party sellers 18 months ago when Amazon Live just launched. We simply have the most data, and we know better. No other streamer can stream 200 monthly shows non stop. We’re the world’s only Amazon Live dedicated studios.

We grow daily! Each day we have more followers on Amazon Live as well as Facebook, YouTube, Twitter & Instagram. We stream to many channels at the same time as well as keep our audience engaged with other great posts and newsletters we deliver to them outside the Amazon platform. Last 30 days: streamed 198 shows | 93,900 monthly views | 6,520 minutes streamed. We deliver the traffic – it’s up to your product listing to make the sale!

Our shows are streamed live to as well as to our social media channels including Facebook and Youtube. Most live streams will appear on all the product pages as well, as long as the product is in our carousel and Amazon approved the placement of live streams on that specific product page.

Yes. All our lives are available in all our social media channels. Please visit our FACEBOOK, YOUTUBE and AMAZON LIVE channels to see our current and past shows.

You, as a brand, can help get more attention to your show. We will be able to provide to you the links to the upcoming shows where your product will be featured and you can help promote these links to your customers, encourage them to tune in and ask questions or learn how to use your product better

By getting our talents even more familiar with your product. To do this, you’ll need to allocate 30 units of your product which our talents can receive ahead of time and use daily before starting the stream. We know what you’re thinking… And the answer is YES: We can have the talents order the product on Amazon using your preferred link and you can reimburse us for their purchase. We charge an additional 20% on top of the unit price to cover the associated fees and handling (credit card commissions, paying back our talents etc).

We are the pioneers of Amazon Live. We were the first ones to stream and we collected so much data during the last 18 months. Bottom line? The more Top Rated products appear in our show, the more interesting it is, the better the audience engagement and the click-through-rate to each of the products.

We cannot guarantee any type of sales just because some of our brands see a 5% increase and some see 40% increase. We know how to deliver the best qualified traffic who are hot and ready to buy. Now it’s up to your product listing to convert them into buyers. The better your product, the more sales.

If you’re a seller, you can stream your own products on the platform but you will most likely be on the lowest streaming tier which means you will see just a handful of viewers per stream. It takes thousands of stream minutes and thousands of product sales to climb to the next tiers of Amazon Live. We worked hard for you so you don’t have too! We have thousands of views as well as additional exposure by streaming simultaneously to YouTube and Facebook. We keep promoting our live shows on all our social media platforms, our own club website as well as on our weekly blasted newsletter. So the answer is yes, you can stream on your own, but is it worth your time? Most likely no. Hire us. You’ll be free and happy 🙂

Help regarding Other important things

Coming Soon.

Coming Soon.